Frequently Asked Questions 

Welcome to the VANOMAX FAQ page. We have gathered the most common questions to help you shop with confidence. If you can't find what you're looking for, feel free to contact us.

1. Shipping & Delivery

How long will it take to receive my order?
Most orders are processed within 2–3 business days. Once shipped, delivery typically takes 5–8 business days within the United States, for a total estimated delivery time of 7–11 business days. You will receive a confirmation email with a tracking number once your order is on its way.

How much does shipping cost?
We offer Free Standard Shipping on eligible orders within the United States.

Do you offer international shipping?
Currently, we only ship within the United States.

Do you ship gas-powered equipment with fuel in it?
No. All gas-powered equipment is shipped dry, with no fuel or oil in the tank. You will need to add the appropriate fuel and oil before first use, as directed in your product manual.

2. Orders & Tracking

How can I track my order?
Once your order has shipped, we will send you an email containing your tracking number and tracking information. Please allow 24–48 hours for tracking information to update after shipment.

Can I change or cancel my order?
We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please email us at support@vanomax.com within 12 hours of placing your order. Once an order is processed or shipped, we may be unable to cancel or modify it.

3. Returns & Refunds

What is your return policy?
We offer a 30-day return policy. If a product isn't right for you, you may request a return within 30 days of the delivery date, subject to the conditions in our Refund & Return Policy.

Can I return equipment I've already fuelled or used?
Gas-powered equipment that has had fuel or oil added may not be eligible for a standard return. If a product develops a defect, please contact us regarding warranty support.

How do I start a return?
Contact our support team at support@vanomax.com with your order number and the reason for your return. Once your request is reviewed and approved, we will provide further instructions.

Who pays for return shipping?
Return shipping arrangements depend on the reason for the return and the applicable terms of our Refund & Return Policy.

When will I receive my refund?
Once we receive and inspect an eligible returned item, approved refunds will be processed to your original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund.

4. Warranty & Product Support

Is my equipment under warranty?
Yes. Eligible VANOMAX products carry a one-year limited warranty against defects in materials and workmanship, running from the date of delivery.

What does the warranty cover?
If an approved defect covered by the warranty arises, we may repair or replace the product or defective part. The warranty does not cover normal wear and tear, misuse, improper maintenance, unauthorized modifications, or other exclusions described in our Warranty Policy.

Warranty or return — which do I need?
Within 12 hours of ordering, you may request a cancellation if the order has not entered processing. Within 30 days of delivery, you may request a return subject to our return policy. Within one year of delivery, eligible defects may be covered under our Warranty Policy.

How do I make a warranty claim?
Email support@vanomax.com with the subject line "Warranty Claim", along with your order number, product model, and a description of the issue. Photos or a short video may help us assess the claim more quickly.

5. Products & Choosing the Right Equipment

How do I choose the right machine for my property?
Each product page provides specifications and product information to help you choose the right equipment. If you're unsure which product is suitable for your needs, contact us and our support team will assist you.

Are the product images accurate?
We make every effort to display our products as accurately as possible. However, colours, finishes, and product appearance may vary slightly depending on your monitor or screen settings.

Do your products come with a manual?
Products are supplied with applicable operating and maintenance instructions. Please carefully read and follow all instructions and safety warnings before use.

Do you sell replacement parts?
For information about replacement parts and availability, please contact us at support@vanomax.com.

6. Payments & Security

What payment methods do you accept?
We accept the payment methods displayed at checkout, which may include major credit and debit cards and other available payment options.

Is my information secure?
Yes. Our store uses secure technology to help protect your personal and payment information. VANOMAX does not store your full card details on our servers.

When am I charged?
Your payment method may be authorized and charged when you place your order. If payment cannot be successfully authorized, your order will not be processed.

7. Support Hours

Our support team is available Monday to Friday, 9:00 AM – 5:00 PM (Pacific Time). We aim to respond to customer enquiries within 24 hours during business days.

Still Have Questions? We Are Here to Help!

Reach out to us through any of the following:

• Business Name: VANOMAX

• Email: support@vanomax.com

• Phone: +1 (559) 896-0597

• Address: 1933 W Front St, Selma, CA 93662, United States

• Live Chat: Available on vanomax.com during business hours