Warranty Policy



At VANOMAX, we build outdoor power equipment to deliver consistent performance season after season. Every product we sell is covered by a one-year limited warranty, honored directly by VANOMAX.

This policy should be read together with our Refund & Return Policy, Shipping Policy, and Terms of Service.

1. What Is Covered

VANOMAX warrants that, for one (1) year from the date you receive your item, your product will be free from defects in materials and workmanship under normal use and proper maintenance.

This warranty is honored directly by VANOMAX. You do not need to contact a manufacturer or a third-party service center. Contact us and we will handle the claim.

2. Our Remedy

  • If a valid warranty claim is approved, VANOMAX will, at our option, repair or replace the defective product or defective part free of charge.

  • Where a product is no longer available, we may substitute a comparable model of equal or greater value.

  • Repair or replacement does not extend or restart the original one-year warranty period.

  • Repair or replacement is the sole remedy under this warranty. A warranty claim is not a route to a refund. If you want a refund, you must return the item within the 30-day return window.

3. What Is Not Covered

This warranty does not cover:

  • Wear parts and consumables, including blades, spark plugs, filters, belts, cords, nozzles, spools, lubricants, and fuel.

  • Normal wear and tear, including cosmetic scratches, fading, dulling, and surface corrosion.

  • Damage from misuse, abuse, accident, or neglect.

  • Improper fuel, oil, or fluid.

  • Failure to perform routine maintenance as set out in the product manual.

  • Unauthorized repair or modification, or use of non-approved replacement parts.

  • Damage in transit, which is handled under our Shipping Policy.

  • Products purchased from a reseller rather than directly from VANOMAX.

  • Freight, labor, or fuel costs incurred by you outside of an approved claim.

4. How to Make a Warranty Claim

  • Email support@vanomax.com with the subject line "Warranty Claim."

  • Include your order number, proof of purchase, product model, and a clear description of the fault. Photographs or a short video are extremely helpful and can speed up assessment.

  • Our support team will respond within 24 hours on business days.

  • Do not ship a product back before we authorize it. Unauthorized returns will not be accepted.

5. Shipping Costs on Warranty Claims

Where a claim is approved, VANOMAX covers shipping in both directions — sending the item to us and returning the repaired or replacement item to you.

Separately, within 30 days of delivery, you may return an item according to our Refund & Return Policy.

Outside the 30-day return window, if a warranty claim is inspected and the item is found not to be defective, or the fault falls under the exclusions above, you may be responsible for return shipping.

6. Warranty vs. Returns — Which Applies?

  • Within 30 days of delivery: If you changed your mind or the product isn't right for you, use our Refund & Return Policy.

  • Within 12 hours of ordering: Before the order enters processing, you may cancel under our Order Cancellation Policy.

  • Within one year of delivery: If the product develops a defect in materials or workmanship, this Warranty Policy applies and VANOMAX will repair or replace it, subject to the terms of this policy.

7. Transferability

This warranty is extended to the original purchaser only and is not transferable. Products purchased for commercial resale or export are not covered.

8. Limitations and Your Statutory Rights

Except as expressly stated in this policy, and to the fullest extent permitted by law, VANOMAX disclaims other warranties, express or implied.

Some jurisdictions do not allow limitations on implied warranties or on how long an implied warranty lasts, so certain limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Nothing in this policy removes any statutory right you have under applicable law.

9. Governing Law & Changes to This Policy

This Warranty Policy forms part of our Terms of Service. Personal information collected in connection with a warranty claim is handled in accordance with our Privacy Policy.

We may update this policy at any time. The version in effect on the date of your purchase governs your product. The current version will always be available on this page.

Related Policies

  • Refund & Return Policy

  • Shipping Policy

  • Order Cancellation Policy

  • Track Your Order

  • Privacy Policy

  • Terms of Service

  • Legal Notice

  • Contact Us

Contact Information

If you have any questions about our Warranty Policy or wish to submit a claim, please contact us:

  • Business Name: VANOMAX

  • Address: 1933 W Front St, Selma, CA 93662, United States

  • Email: support@vanomax.com

  • Phone: +1 (559) 896-0597

  • Live Chat: Available on vanomax.com during business hours

  • Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (Pacific Time)